Return Policy

•  Refunds for Items (Within 7 Days):  If you're not fully satisfied with your purchase, you can return it for a full refund of the item cost within 7 calendar days of delivery. Remember, refunds exclude shipping costs which are non-refundable. Eligible items must be unworn, unwashed, and in their original condition, including all hang tags and hygiene liners.

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• Store Credit (8-14 Days): Missed the 7-day window? No problem. You can return your purchase within 8 to 14 days for store credit. The same conditions apply: items must be in their original, unworn, and unwashed condition with all hygiene liners intact.

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For sanitary reasons, we ask that items be tried on over underwear. Items must be free from stains, odors, and in their original packaging. We reserve the right to refuse returns that don't meet these standards.

 

 Exclusions from Refunds and Store Credit

 Please be aware that certain items are not eligible for a refund or store credit:

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• All items that are on sale.

• Items purchased during sale periods.

• Purchases made using promo codes.

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Additionally, please note that we do not provide price adjustments. The purchase price displayed on the website at the time of your order is final. Therefore, if the price of an item changes after your purchase, these new prices cannot be applied to previous orders.

 

We've designed our policy to be fair and flexible, ensuring a smooth shopping experience for you. Thank you for choosing CE. Studios. For any questions or assistance with your return, our customer service team is more than happy to help at info@cestudios.online.

 

 How to Initiate a Return at CE. Studios

 Looking to return an item from CE. Studios? We're here to help make the process smooth and straightforward. Follow these simple steps to begin your return:

 Start Your Return: Simply click on this LINK to request a return. Please ensure that your return request is within the specific timeframes to be eligible for a refund or store credit.

 

 Timeframe for Returns:

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• Refund Eligibility: Items must be returned within 7 calendar days from the date of delivery  to qualify for a refund.

• Store Credit Eligibility: If you're returning items within 8 to 14 days of receipt, you're eligible for store credit.

 

 Return Shipping and Fees:​

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• Return Fee: Please note that a return fee of $8 will be deducted from your refund or store credit to cover the cost of return shipping / delivery.

 

 Late Returns: Please be aware, if your return exceeds the specified timeframes, we won't be able to accept it for store credit.

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 Cancellation Policy: If you need to cancel an order, reach out to us immediately with your cancellation reason. Note that during sale periods, order changes are not permitted. We advise reviewing your order thoroughly before checking out.

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  Defective or Incorrect Items

In the event that you receive damaged or incorrect items, please reach out to us within 24-48 hours of receiving your order at info@cestudios.online. We kindly request that you provide us with your name, order number, and a photograph of the damaged or incorrect item(s) so that we may assist you in resolving the issue.