Shipping & Handling
Order Processing and Shipping Information: At CE. Studios, we strive to provide you with exceptional service and deliver your orders in a timely manner. Here's everything you need to know:
Preorders: If you have placed a pre-order, please allow up to 3-5 business days for it to be shipped after the suggested date. Once a pre-order is placed, it cannot be changed. To make changes, you will need to cancel your order and place a new one with the correct items. In-stock items purchased together with a pre-ordered item will be shipped together when the pre-ordered item is ready for shipment.
Shipping Department Hours: Our shipping department operates Tuesday and Sunday from 11 a.m. to 3:30 p.m. Please note that orders placed after 12:00 p.m. will begin processing on the next business day, while orders placed after 9:00 a.m. on Fridays through Sundays will start processing on the following business day.
Order Processing Time: Please allow an additional 7-10 business days for order processing from Monday to Friday during Sale Period. Orders placed on Friday through Sunday will be processed starting the following business day. We appreciate your patience during these busy times.
Shipping Restrictions: Please note that while we strive to provide worldwide shipping, there are certain areas within NWS Australia and Spain where we may be unable to ship due to logistical constraints or shipping restrictions. However, we encourage you to proceed with placing your order, and during the order processing stage, our team will thoroughly review and assess the shipping feasibility to your specific location. If we encounter any issues, we will promptly contact you to discuss alternative arrangements or provide a refund. Your satisfaction is our priority, and we appreciate your understanding in this regard.
Kindly be aware that shipping to PO Boxes is not available. If you provide a PO Box as your shipping address, it will result in a processing delay as we will need to contact you to obtain a physical address. Similarly, if you choose to ship to an address different from the billing address, there may be a slight processing delay as we verify the information. To ensure smooth delivery, please double-check the accuracy of your shipping details to avoid any potential issues.